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custom systems for companies in operation

Your whole operation, in one system.

Custom-built systems that see your entire operation, warn you before something fails and never forget a thing. Built on how your team already works, without changing it.

See systems in operation Book a call
A laptop showing a raio system: the control tower of a distribution company

A raio system in operation: the control tower of a distribution company. Illustrative data.

what we deliver

From diagnosis to daily operation.

Three services that cover the full cycle: understand, build and operate. Each can be hired on its own; together, they are one team accountable from start to finish.

01

Operational diagnosis

We document how your company really operates, with the people who operate it: recorded and transcribed interviews, processes, forms and failure points. The result is a report with prioritized findings and one decision per finding, ready for management to sign.

You receive
  • Printed diagnosis report
  • Priority matrix
  • Phased build plan
02

Custom system

We build on what already works, in phases and with the real operation as the reference. Every screen answers to a documented process, with roles and permissions per area. Nothing is invented from scratch.

You receive
  • Your own software, on your infrastructure
  • Roles and permissions per area
  • Team training
03

Continuous operation

A monthly fee covers what the system consumes, its daily monitoring, verified backups and the adjustments the operation calls for. The system isn't delivered and forgotten: it's operated.

You receive
  • Automatic monitoring every day
  • Backups restored and verified
  • Ongoing adjustments and improvements
systems in operation

What seemed impossible, in seconds.

Three companies in three different industries. Each system is shown at work in four acts: the problem, what raio does, what seemed impossible and the result. The data is illustrative; the processes are real.

Food · restaurant group

Fourteen people talk. The system finds what nobody knew.

management meeting · Central KitchenMonday · 9:10
ChefI keep the inventory in my head.≈ 20 kg
PurchasingI order whatever the chef tells me on WhatsApp.12 kg
ManagerI thought there was a spreadsheet.35 kg
CashierI do the daily close by hand and send a photo.—
9:10
The inventory, today
1
In the chef's head“about 20 kilos”
2
On WhatsApp“order 20 of avocado”
3
In a spreadsheetlast edited: 3 months ago
One question —how much avocado is there?— and three different answers. Nobody knew.

Interviews

14 people · 30 sessions · 24 h 29 min
  • Chef1:42
  • Purchasing1:10
  • Manager2:05
  • Cashier0:48
  • Kitchen · shift 11:15
  • Waiters0:55
  • Management3:10
  • + 7 people13:24
transcribing · Manager · 1:12

0processes
0decisions
0contradictions
Contradiction C-04 · the inventory
PurchasingI order whatever the chef tells me.
ManagerI thought there was a spreadsheet.
The system cross-checked what 14 people said. It found six things nobody had seen together.

Today's inventory

central kitchen · 15:20
photo · inventory sheet · 15:18
Avocado ....... 18 kg (2 bad)Chicken ....... 32 kgTortillas ..... 40 pkCheese ........ 9 kgTomato ........ 14 kg
ProductQtyWasteStatus
Avocado18 kg2 kgshort
Chicken32 kg—ok
Tortillas40 pk—ok
Cheese9 kg—ok
Tomato14 kg—ok
→
Suggested order to PurchasingAvocado 12 kg · tomorrow 7:00 · usual supplier
One photo of the sheet. Today's inventory in the system, in seconds.

Diagnosis report

12 findings · 12 decisions · printed
raioOperations diagnosis · Central Kitchen · p. 14
Finding OP-03 · high severity
Management decision
  • A · One single entry in the kitchen, at shift close
  • B · Keep the spreadsheet and train
  • C · No change for now
Management signature
0findings
0signed decisions
0build phases
0screens before deciding
Management decided in writing before a single screen was built.
Logistics · distribution company

Every order in sight, and the warning before the problem.

WhatsApp · group “Warehouse & route”Tuesday · 10:38
Warehouse & route6 members
Today's orders · sheet 3 · by hand
4471 · ??
10:38
Incoming callCustomer · Plaza NorteWhere's my order?
Four messages and a call. Nobody knows where the order is.

Control tower

Tuesday · live
5in picking
8on route
32delivered today
0running late
Order12
Picking5
4471 · 3 h
Route8
Delivered32
OrderCustomerStationTimeStatus
4468Farmacias del SolRoute52 minon time
4471Plaza NortePicking1 h 10on time
4473Abarrotes LunaPicking40 minon time
4475Hotel ReformaOrder12 minon time
raio · 10:41

Order 4471 has been in picking for 3 h, twice as long as the rest. Notify the supervisor?

Yes
R. Mora notified · 10:42
The system saw the delay before the customer did. And a person with a name handled it.

Route 3 · L. Ortiz

6 deliveries · 4 done · 11:52
  1. Farmacias del Sol10:05
  2. Abarrotes Luna10:40
  3. Hotel Reforma11:10
  4. Clínica Sur11:31
  5. Plaza Norteon the way
  6. Súper Del Valle—
LO
0:00
transcript

✓
Delivery 4471 closedPlaza Norte · 11:52 · 11 of 12 packages
!
Incident INC-118 opened1 box missing · assigned to warehouse
→
Sales notifiedM. Ruiz · “Plaza Norte received 11 of 12; replacement tomorrow”
A seven-second voice note. Three things done, without anyone typing a thing.

Weekly report

Monday to Friday
97%on-time deliveries
0orders unaccounted for
14warnings before a delay
11 minfrom warning to action
Deliveries per dayweek 37
31M
34T
28W
37T
32F
raio · today 7:00

Good morning. Yesterday: 31 delivered, 0 unaccounted for, 1 incident closed. Today 28 orders go out on 4 routes.

IncidentWhat happenedResolved inStatus
INC-116Wrong address · Hotel Reforma2 h 10closed
INC-117Customer absent · Súper Del Valle40 minclosed
INC-1181 box missing · Plaza Norte1 dayclosed
The owner knows before asking. Every day, at 7:00.
Healthcare · treatment clinic

Ask your company. It answers with a name, a time and a signature.

nursing sheet · morning shift
ENESעב
Nursing sheet · 12 · morning shift
Nursing sheet · 12 · evening shift
12:49
Who changed the dose?—
0sheets this month. None of them searchable.
One sheet, one question. No answer.

Entry · Andrés C.

Phase 1 · room 4 · 12:49
QTc 461 · above the 450 threshold
Log changeSaved · 12:49 · signed by E. Nava
  • 12:49 · E. Nava · dose 8 mg → 6 mg · ordered by Dr. Ruizsigned
  • 11:54 · E. Nava · QTc 461 mssigned
  • 10:59 · M. Solís · vital signssigned
  • 09:30 · Dr. Ruiz · order: adjust dose if QTc > 450signed
Every action with a name, a time and a reason. Without anyone writing it down separately.

Questions

in plain language · with evidence
buscando en 0 registros…
E. Nava · today 12:49 · from 8 mg to 6 mg · per Dr. Ruizsigned · view record
evidence
12:49 · E. Nava · dose change · signed09:30 · Dr. Ruiz · order: adjust if QTc > 45011:54 · E. Nava · QTc 461 ms
A question, in the language of whoever asks. The answer, with proof, in seconds.

Weekly report

audit · Monday to Sunday
0actions with a name, time and signature
0unanswered questions
0languages, each with its reading direction
0from high QTc to the doctor's alert
This weekDetailRecordsUnsigned
Vital signs4 nurses · 3 shifts4120
Dose changesall with a doctor's order60
QTc alertsdoctor alerted within 30 s20
raio · Tuesday 11:54

QTc 461 ms in Andrés C., above the 450 threshold. Dr. Ruiz notified.

Seen. Adjust to 6 mg.
Order logged · 11:55
Every question has an answer. And every answer, a signature.
how we work

Four phases, always in this order.

We don't design your business from scratch: we start from the one you already have. Each phase has a deliverable, goes into operation before the next one, and is quoted with information, not assumptions.

01 · discovery

We understand the real operation.

Interviews with management and with the people who run each area, recorded and transcribed. With artificial intelligence we cross-check what each person says so nothing is lost. In a single company, 24 hours of interviews with 14 people before designing the first screen.

02 · diagnosis

Findings in writing, decisions by management.

A report with the rigor of an audit: every finding closes with a decision only management can make. What gets decided gets built; what doesn't, doesn't. This service can also be hired on its own.

03 · build

In phases, on how you already work.

Your team does what it already did; now it gets recorded. Each phase is quoted once we know what it takes, and goes live before the next one starts.

04 · operation

Daily monitoring and verified backups.

The system checks itself every day and the backup is restored every week to prove it works. If something fails, management is the first to know. All of it is covered by the monthly fee.

standards

What you don't see is what makes a system last.

Anyone can build an interface. These are the standards we operate every delivered system by, every day, from the first one.

monitoring · today's report
  • 06:00heartbeatfrom outside the machine: it answeredok
  • 06:05backuprestored into an empty database, completeok
  • 06:12securitylogged in as a stranger and tried to writerejected
  • 06:14boundarynothing of the client's went out to an AIok
  • 06:18healthcertificates, domains, permissionsok
  • 06:21domainsa certificate expires in 9 dayswarning
Automated monitoring. Every system is checked daily, and an external watcher warns if the machine stops responding.

Security that's tested, not assumed.

Every week we try to get into each system as a stranger and write, delete or change data. The rejection is the proof.

Backups that actually restore.

Every week the backup is rebuilt from scratch into an empty database and compared with production, permission by permission.

Data isolated per client.

Each system lives on its own infrastructure, separate from the rest. Nothing of a client's goes out to an AI model without passing through a filter that checks it.

Independent review.

Every week the code is reviewed by an artificial intelligence from another company. Findings are fixed and tested.

who we work with

Companies in operation, with a management that decides.

We work with companies that already work and grew without a system: manufacturing, healthcare, food and services. The requirement is a management willing to make decisions and a team that takes part in the discovery.

It ships when it's done right.

No shortcuts. And clear information on where each phase stands, even when it isn't what you want to hear. Transparency is part of the service.

Decisions belong to management.

Nothing is built without the go-ahead of management or the head of the area. What isn't decided doesn't get built.

The data belongs to the client.

Each system lives on its own, isolated infrastructure. If the relationship ends, the data is handed over in full. No fine print.

Quotes are based on information.

First we understand, then you decide, and only then is there a number. A day-one budget is an assumption, not a commitment.

let's talk

Book a conversation.

Tell us how your company operates today. We'll get back to you to set up a first call, no strings attached.

Your details are used only to contact you.

Or book a call directly.